Privacy
Version 2026-11-08.
The short version
- We never ask for your parent’s name, address, date of birth, National Insurance number or doctor’s details. You put those straight into the form yourself.
- Your answers stay on your phone or computer until you choose to send them to us to prepare your claim. They’re locked before they leave your device, and only you and RightByYours hold the key.
- We use what you tell us only to prepare the claim. We never sell it, use it for advertising, or share it with DWP.
- We delete it 30 days after we deliver your answers, or sooner if you ask.
Who is responsible
Graeme Chard trading as RightByYours, a sole trader based in Ireland, is the controller of your information. Email [email to be confirmed], or write to [address to be confirmed].
Our representative in the UK is [UK representative to be confirmed].
What we hold
About you (the person using RightByYours): your email address, your order and payment record, and what you tell us about your relationship to the person you’re helping. Stripe handles your card; we never see it.
About the person you’re helping: your answers about how they manage day to day, which include details of their health and care needs; who will sign the claim; and a record of their agreement or of your authority to act for them. We refer to them as “your mum”, “your dad” or what you call them, never by name.
Voice: if you speak your answers, your browser turns them into text. We keep the words, never a recording.
What we never ask for: names, addresses, dates of birth, National Insurance numbers, or doctor and hospital details. Please leave them out of your answers too.
Why we can use it
- Your details: to provide the service you’ve paid for (a contract with you), and to keep records the law requires.
- The health details of the person you’re helping are special information. If they will sign the claim themselves, we use it because they have agreed, on a screen addressed to them. If you will sign as their attorney, deputy, controller or appointee, we use it to help establish and exercise their legal right to the benefit.
Who sees it
During our early trial, a person at RightByYours reads your answers to prepare your drafts. We don’t send your answers to an AI service.
When you send your answers, your browser locks them with a key that only you and RightByYours hold. Our hosting company stores only the locked copy, which it can’t read. Your private link carries your key, so keep it safe. We don’t keep your email address with your answers: Stripe holds it, and we look it up there when we need to write to you.
We use a small number of companies to run the service, under contracts that only let them act on our instructions: Netlify (website hosting), Stripe (payments) and our email provider. Some are based in the United States, and the transfer is protected by the EU-US Data Privacy Framework, its UK extension, or standard contractual clauses.
We never share your information with DWP, DfC or anyone else, unless the law requires it.
How long we keep it
Your answers and drafts: deleted 30 days after we deliver your answers, unless you ask us to keep them so we can help with a reconsideration (then for up to 15 months, and we remind you before we delete them). You can ask us to delete them at any time.
Order and payment records: 6 years, because tax law requires it. They contain nothing about the person you’re helping.
Your rights
You can ask to see, correct or delete your information, ask us to stop using it, or take a copy. Where we rely on agreement, it can be withdrawn at any time. Email [email to be confirmed]; we reply within a month.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office (ico.org.uk) in the UK, or the Data Protection Commission (dataprotection.ie) in Ireland.
Cookies and tracking
We store your progress and your text-size setting on your own device so you can carry on where you left off. We don’t use advertising cookies, tracking pixels or session recording.
For parents: if your family is helping with your claim
Your son, daughter or someone close to you is using RightByYours to help prepare your Attendance Allowance claim. Here’s what that means for you.
- They tell us how you manage day to day, including your health and the help you need. We use it only to write answers for your claim.
- We don’t know your name, address or National Insurance number, and we don’t ask for them.
- We delete everything 30 days after the answers are delivered, unless your family asks us to keep it to help with a reconsideration.
- If you’re signing the claim yourself, you decide what goes in it, and you can change your mind about using us at any time.
- You have the same rights as anyone else: to see what we hold about you, have it corrected, or have it deleted. Ask your family to contact us, or email [email to be confirmed] yourself.